When booking/purchasing travel on Flytoday.ca: Why information is collected
When selecting a flight we require personal information in order to proceed. It is necessary to have the full names of all passengers (as they appear on travel documents), the dates of birth for each passenger and the address of the person making the booking for travel planning and security protocols and a valid email address of the main booking client. Credit card information (full number, expiry date and security access code) is gathered for all purchases made online or through a telephone booking with one of our Travel Specialists. All this information is considered “personal information”. All personal information collected during the booking process is protected by our secure network using SSL technology protocols and normal private network security systems. SSL technology also encrypts your credit card information before it is sent to the Airlines. It is necessary to obtain your email address so we can send the ticket confirmation, receipt of your payment and then e-tickets.
Booking on the phone or in person: How information is collected and stored
When personal information is shared within and outside of Flytoday.ca
Travel specialists and web reservation assistants at Flytoday.ca use third party software and databases to process the ticket and also share information with airlines as well as payment processors. Networks used to access these airlines are highly secure and our partners only use client information such as names, dates of birth, secured credit card information, etc. for the purposes of administration with ticket, processing payments, fraud verification, account collection (when applicable) and to enforce security protocols. Procedures when accessing external databases and our internal travel and accounting database are stringent, with security being the main priority.
How sensitive personal information is handled
This site has security measures in place to protect the loss, misuse and alteration of information that is under our control. We use special encryption tools to protect your information, so the information you share in order to purchase services will only be seen by you, by us - here at Flytoday.ca and with the airlines in order to complete your reservation. Your information will only be viewed by the online representative who is processing your file and issue your ticket. Furthermore, a Flytoday.ca IT support worker may have brief access to your file should an issue arise with your booking. Full credit card numbers are not visible on our end. Should Travel Support Inc. on behalf of Flytoday.ca needs to charge a further amount or re-charge a credit card due to an error, then the customer will be notified before any actions are taken.
How information is collected and used for marketing purposes
Who is authorized to make purchases on Flytoday.ca?
Although this site is suitable for people of all ages, only adults over 18 years of age are able to book airline ticket online. If you are under 18 years of age you may purchase air ticket over the phone with a legal guardian present or by coming into our offices with a letter of consent from a parent or legal guardian. If you are booking travel for someone else it is up to you to obtain consent from that individual to share their personal information (e.g. contact details, credit card numbers, etc.). Our verification procedures keep any unwanted charges from occurring on yours or a third party’s credit card. All fraudulent purchases will be investigated and prosecuted.
Other uses for information collected through our site